IQPC Corporate Glossary: Customer Engagement
The full palette of interactions between a customer and business. It encompasses a wide variety of focuses – sales, marketing, billing, customer service – and all contact channels.
Upcoming Events
5 Ways Workforce Analytics Can Transform Your People Strategy
18 April, 2024
Online
Metrics That Matter: Evaluating Gen AI-powered Conversational Bots
18 April, 2024
Online
The Connected Worker, Houston
April 23-25, 2024
The Westin Galleria, Houston, TX
Data MeshCon 2024
22 - 24 April, 2024
relexa hotel Airport, Düsseldorf, Germany
CX Telecoms Global Exchange
April 22 - 23, 2024
Hilton London Syon Park, Middlesex, United Kingdom
Wildfire Technology Management
April 23 - 24, 2024
The Westin Pasadena • California, USA
Latest Webinars
Customer Contact Executive Priorities in 2025-2026
2024-12-10
02:00 PM - 02:45 PM EST
Shared Services Locations: Spotlight on India
2024-12-10
10:00 AM - 10:45 AM EST
Location Spotlight: Western vs Central & Eastern Europe
2024-11-04
10:00 AM - 10:45 AM EST
IQPC Corporate, a division of IQPC